I know there has been some talk previously on here regarding Orvis' Customer Service... Here's my recent experience...
So I ordered a new spindle for my Battenkill LA (original part metal, replacement part plastic - original part in photo). Anyway, the original invoice was for over $25 (for a $3 piece - due to the CDN premium, to which I wasn't going to pay and was going to have the item sent to a friend in the States, nonetheless, I wasn't charged - which is good!)... Here's the "interesting" thing, check out the photos... Could they not have sent the part in an envelope?! Not too environmentally friendly, if you ask me?!
P