bigalcal Posted April 26, 2009 Share Posted April 26, 2009 I'm just rambling here but I would just like say that the convenience of the internet has made customer service so unbelievable. I have had so much success in customer service regarding any problems that I have had with a lot of items. I have received courteous and prompt service from quite a few manufacturers. Specifically: Redington/Sage- replaced waders Abel- Replaced reel cage Eureka Tents- replaced pole Coleman- replaced campstove - replaced cooler latch G Loomis-replaced rod case Thanks to you all!! You're awesome!! Quote Link to comment Share on other sites More sharing options...
Smitty Posted April 26, 2009 Share Posted April 26, 2009 MrBotangles: Thanks for that; that definitely is not mere "rambling". It really is helpful to hear of good customer experiences. I'll add: Orvis - have replaced the same rod 3 times, though it can take up to 12 weeks. When my Rocky Mountain was no longer in production, they replaced it with a Trident. Impressive. Mike Quote Link to comment Share on other sites More sharing options...
Harps Posted April 26, 2009 Share Posted April 26, 2009 Cliff replaced a broken flybox of mine recently... very quick, plus some extras thrown in... It was a pleasure!! Quote Link to comment Share on other sites More sharing options...
bowbonehead Posted April 27, 2009 Share Posted April 27, 2009 Lost a trout off the end of my line the other day and the river replaced it on the very next cast! Quote Link to comment Share on other sites More sharing options...
ÜberFly Posted April 27, 2009 Share Posted April 27, 2009 Also kudos to: Redington (replaced my CPS twice - soon to be 3 times after I broke various section, guides, etc). Patagonia - a variety of items for repair or replacement (no questions asked)! MEC - a variety of items for repair or replacement (no questions asked)! Quote Link to comment Share on other sites More sharing options...
bigbowtrout Posted April 27, 2009 Share Posted April 27, 2009 I found my Ex Wife online but when I tried to return her it cost me tens of thousands and I had a bitch of a time stuffing her back into the crate she came in. FREAKING INTERNET!!!!!!!!!!!!!! Quote Link to comment Share on other sites More sharing options...
Jayhad Posted April 27, 2009 Share Posted April 27, 2009 I just recently had a great experience myself, I purchased this saw 15 years ago. I use it A LOT when fishing/camping/hunting ect. I noticed the blade wasn't fitting so well so I contacted them asking for a blade replacement. They told me that model of saw was defective and they would be happy to send me the new current model at no charge, no shipping. Here is the new one I recieved http://www.trailblazerproducts.com/product...showcase/?id=27 ... virtually identical to the original. http://www.trailblazerproducts.com/ Quote Link to comment Share on other sites More sharing options...
BBBrownie Posted April 28, 2009 Share Posted April 28, 2009 I just recently had a great experience myself, I purchased this saw 15 years ago. I use it A LOT when fishing/camping/hunting ect. I noticed the blade wasn't fitting so well so I contacted them asking for a blade replacement. They told me that model of saw was defective and they would be happy to send me the new current model at no charge, no shipping. Here is the new one I recieved http://www.trailblazerproducts.com/product...showcase/?id=27 ... virtually identical to the original. http://www.trailblazerproducts.com/ That looks like a hell of a saw. Have you seen them anywhere around Calgary for sale? Quote Link to comment Share on other sites More sharing options...
headscan Posted April 28, 2009 Share Posted April 28, 2009 Posted my experience with Simms' warranty service a little while back... http://flyfishcalgary.com/board/index.php?showtopic=7637 Quote Link to comment Share on other sites More sharing options...
Jayhad Posted April 28, 2009 Share Posted April 28, 2009 That looks like a hell of a saw. Have you seen them anywhere around Calgary for sale? No i haven't, I didn't know they were still in business until I searched them on the web. They will sell direct though. Quote Link to comment Share on other sites More sharing options...
reevesr1 Posted April 28, 2009 Share Posted April 28, 2009 While we are speaking of good customer service, here is my best story: I bought a set of Bose 901 speakers in 1981 from a friend. In 1996 I move to Houston. On hooking the speakers up in Houston I noticed a buzzing noise and I figured they had been damaged by the move. I sent them into a repair center, and the guy called me back and said that no, it was a problem with the insulation material that Bose had used in the early 80s that started to fail after many years of use. Bose replaced the speakers with the latest version for like $400 if memory serves. I think the price of new ones at the time was in the $1500 range. Still have them. Quote Link to comment Share on other sites More sharing options...
walker1 Posted April 28, 2009 Share Posted April 28, 2009 I found my Ex Wife online but when I tried to return her it cost me tens of thousands and I had a bitch of a time stuffing her back into the crate she came in. FREAKING INTERNET!!!!!!!!!!!!!! Awesome!!!! Also funny how you use the words bitch, wife, return in the same context!!!!!!! Quote Link to comment Share on other sites More sharing options...
ÜberFly Posted May 6, 2009 Share Posted May 6, 2009 Just received my rod back from Redington (sent in my CPS with a broken guide) and they replaced it with the new model the CPX!!! Great warrentee! Cheers, P Also kudos to: Redington (replaced my CPS twice - soon to be 3 times after I broke various section, guides, etc). Patagonia - a variety of items for repair or replacement (no questions asked)! MEC - a variety of items for repair or replacement (no questions asked)! Quote Link to comment Share on other sites More sharing options...
fishfreak Posted May 7, 2009 Share Posted May 7, 2009 Redington's been good to me as well. I sent in a broken tip plus the case where the zipper was broken, and they shipped back a brand new rod with a new case.... all in a couple of weeks! Quote Link to comment Share on other sites More sharing options...
dharvey Posted May 7, 2009 Share Posted May 7, 2009 I'm just rambling here but I would just like say that the convenience of the internet has made customer service so unbelievable. I have had so much success in customer service regarding any problems that I have had with a lot of items. I have received courteous and prompt service from quite a few manufacturers. Specifically: Redington/Sage- replaced waders Abel- Replaced reel cage Eureka Tents- replaced pole Coleman- replaced campstove - replaced cooler latch G Loomis-replaced rod case Thanks to you all!! You're awesome!! Sounds like you're really hard on your kit. Quote Link to comment Share on other sites More sharing options...
chiasson Posted May 7, 2009 Share Posted May 7, 2009 Regarding Sage, does anyone know what their turn around time is. I have one of their 2500 series reels and something seems to be wrong with the bearing, the spool wiggles on the reel and feels like it's going to wear out and fall off sometime soon. I'm wondering if they would even charge me the 40 dollar surcharge because it's a manufacturing problem and not related to misuse. Quote Link to comment Share on other sites More sharing options...
Jayhad Posted May 7, 2009 Share Posted May 7, 2009 I know Sage's turn around time is completely dependant if they have the product in stock, but my only experience with Sage warranties has been rod based. Quote Link to comment Share on other sites More sharing options...
Guest rickleblanc Posted May 7, 2009 Share Posted May 7, 2009 chiasson, my professional experience with Sage warranty inclines me to tell you, expect to pay the fee, and don't hold your breath. Maybe you'll be the exception that proves the rule, but usually Sage has one of the slowest return times. I've seen people wait almost a year. Rick Quote Link to comment Share on other sites More sharing options...
ÜberFly Posted May 7, 2009 Share Posted May 7, 2009 Seeing that Sage and Redington are now the same company (and same warrantee ,distribution centre, etc.), maybe it's improved as the turn arond time. For my Redington was only a few weeks (but it was sent from just across the boarder - only $6 to send it, as opposed to $20+ up here!!) P chiasson, my professional experience with Sage warranty inclines me to tell you, expect to pay the fee, and don't hold your breath. Maybe you'll be the exception that proves the rule, but usually Sage has one of the slowest return times. I've seen people wait almost a year. Rick Quote Link to comment Share on other sites More sharing options...
bigalcal Posted May 7, 2009 Author Share Posted May 7, 2009 Sounds like you're really hard on your kit. Waders - "delaminated" Quality issue! Stove- The burner wouldn't go to low Cooler- I used my cooler (Stainless steel model) for a "suitcase" for a trip to Costa Rica and it broke in transit Abel Reel- A groove was worn in the line guard. Bad stripping technique!! G Loomis- The rod tubes cordura cover detached at the screw lid. I figured that a $650 rod should have a better case! Eureka Tent- A wind squall blew over my tent and broke the aluminium pole I may be hard on my gear but it is used a lot. Last year alone I camped/fished 43 days. It is good to know that these manufacturers stand by their products and warranties! Quote Link to comment Share on other sites More sharing options...
KnotLikely Posted May 7, 2009 Share Posted May 7, 2009 Regarding Sage, does anyone know what their turn around time is. I have one of their 2500 series reels and something seems to be wrong with the bearing, the spool wiggles on the reel and feels like it's going to wear out and fall off sometime soon. I'm wondering if they would even charge me the 40 dollar surcharge because it's a manufacturing problem and not related to misuse. I lost a spring on a Sage 3500D changing the retrieve, spoke to the guys at Sage's warranty department, and they mailed me out a set of new springs. I had them within a few days, and it didn't cost me a thing. The service was excellent! Hopefully you have a similar experience with your 2500. Quote Link to comment Share on other sites More sharing options...
Hawgstoppah Posted May 7, 2009 Share Posted May 7, 2009 My Korker's blew apart on me yesterday... the metal lace (with the knob that tighten them and pops to loosen them) ... the metal lace was broken.... how the heck does that happen? sure the boots are 2 years old and have seen about 50 days fishing, but come ON the metal LACE came apart. I hope they stand behind their product Quote Link to comment Share on other sites More sharing options...
unclebuck Posted May 8, 2009 Share Posted May 8, 2009 My Korker's blew apart on me yesterday... the metal lace (with the knob that tighten them and pops to loosen them) ... the metal lace was broken.... how the heck does that happen? sure the boots are 2 years old and have seen about 50 days fishing, but come ON the metal LACE came apart. I hope they stand behind their product Let me know how you do with Korkers Hawstappah. Mine exploded on the weekend as well. The top metal grommet came loose and as I tightened the laces they sawed through the top hole. Have had them only a year or so. I'm an hour away from the shop I got them from. Quote Link to comment Share on other sites More sharing options...
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