When Customers Go Bad

[bhurt]

Holy Crap is all I have to say about what I am going to talk about.

 

Today while at work I had a customer totally lose it on me.

 

It started out with a customer coming in and asking me how much color copies where, so I told him the price and I even went as far as telling him the total cost (just over 1k) he agreed to it and so I did the order.

 

1 hour later he comes back in and I give him the bill he then freaks out says he is not going to pay and tries and leave with the copies, good thing I had my hand on the box as I would not allow him to leave without paying, he then takes the box and throws it at me scattering everything everywhere and looks at me and says are you not going to pick this up I need my copies. I have no clue what is wrong with this guy so I poilite explain to him because of what he has done, I even point to the cameras and tell him we have it on video that he must leave and would not be allowed in any other store because of this he then reaches across the counter and grabs he by the shirt and threatens me, he told me he was going to punch out my teeth.

 

Well the people that know me know I am not going to take this kind of *hit and slip out of my work shirt which he was still holding (thank god I had another *hit on under) and jumped over the counter, I was ready to knock him out but it is a good thing I had a manager over there quickly to stop me.

 

Anyways we tell him to leave and he sits down on the floor and says make me, you just doing this cause I am black. Now I am not racists in anyway and I never made any racists comment so how this came out I do not know, long story short we called the cops and after him sitting there on the floor yelling at people for 30mins the cops came.

 

Even funnier was when the cops came in they knew who he was and this wasn't the first time this has happened. I guess the guy is mentally unstanbled and has done this many times before.

 

What a intresteing day I must say.

 

Quick edit.....

 

In 20 years of beeing in retail I have never had this happened to me, and to thick I weight roughly 260lbs (Not a lot of fat but yes I do have some fat on me) and this guy I would say is about 125lbs soaking wet, just goes to show that even customers can be bad at times too.

[Teck71]

holy Sh!t.

 

hope your evening is better.

 

 

 

 

[bhurt]

I am still sitting here at work shaking a little bit but hey *hit happens I was never really scared of the guy but when he grabed me it kind of set me off some and all I could think of was "Okay you want to play mr. tuff guy lets see how tuff you really are cause I am from the mean streets of Lake Bonavista in Calgary, Alberta (gay poky thing should go here)

 

But hey I am fine he is gone, hopefully to somewhere that can give him the help he needs.

[flyfishfairwx]

I am still sitting here at work shaking a little bit but hey *hit happens I was never really scared of the guy but when he grabed me it kind of set me off some and all I could think of was "Okay you want to play mr. tuff guy lets see how tuff you really are cause I am from the mean streets of Lake Bonavista in Calgary, Alberta (gay poky thing should go here)

 

But hey I am fine he is gone, hopefully to somewhere that can give him the help he needs.

 

Alberta Hospital Ponka I would hope....eating pudding and in a I love me coat.. with the buckles on the back....

 

[headscan]

Are you sure it was photocopies and not because of a Telus data stick?

 

Sorry, couldn't resist...

[bhurt]

Hey mark, norton says protects against virus and I took a virus does that now mean I can go to the media and complain and get norton to fix my computer for free???????

[fish4trout]

from the things you posted on the telus stick thread....I can see why he wanted to punch your teeth out.

 

$1000 for the copies, in size 6 font underneath reads "plus additional 350 for paper"

[rehsifylf]

bhurt - wow - strange day indeed. Good job you didn't smash the guy in the face.

 

Can we hijack this in to a "Crazy people you've met thread?" I'm sure we all have some good stories.

[Guest 420FLYFISHIN]

i would have bounced is head off the counter as soon as he touched me, MAKE HIM BLEEEEED lol jk

[Suntoucher]

You should post the video footage on youtube!

[canadensis]

Sounds like the movie Clerks.

 

Get a copy of that tape and post it on youtube. If it is a dramatic as it sounds you could become famous.

[bhurt]

I asked for a copy of it but due to legal matters I am not allowed a copy.

[Guest 420FLYFISHIN]

haha, that what they said about the vid of one of our salesmen knocking out this ass who threatened and pushed him on camera.

[agbff]

Brad wont reveal the video because it will reveal his actual advances on the customer....

[EdB]

Brad wont reveal the video because it will reveal his actual advances on the customer....

 

Ha Ha....or because he doesn't want us to see the "little bit of fat" that would have been hanging out all over when he slipped out of his shirt.

[bhurt]

Brad wont reveal the video because it will reveal his actual advances on the customer....

Andy,

 

I am not the one with two broken thumbs, I wonder where you were sticking them into.... Probably beeing a pervert on the river and some lady slapped you and when you fell broke both your thumbs......

 

 

Ed,

 

Hey the ladies like the fat, in the summer time I supplie shade from the heat and in the winter time I give them heat.........

 

Plus I much rather be fat then stupid like yourself.

 

 

 

 

 

 

In case no one can understand jokes, I am friends with Ed and Andy and we are just giving each other a hard time.

[bigbowtrout]

Should 'a used the Easy Button

[Guest Sundancefisher]

OK... Someone has to ask

 

What was he copying? What does a nut job usually want copied?

[bhurt]

Does it matter what he was copying, no it does not, plus when I first interacted with him he has perfectly fine, also talking to my cousin who is bipoloer he told me how some people who are bipoloer can be very dangerouse if they haven't taken their meds, plus who are you to call anyone a nut job, you do not know the person, nor do you know what is wrong with him or anything else, and to call someone a nut job without the facts is just not right in my books.

[ÜberFly]

Your absolutley correct Brad, attitudes such as this perpetuate the stigma that surrounds mental illness in general, which we in the mental health field are trying hard to dispell!! Remember, 1 in 5 people suffer from mental illness! If you have a brain, you can suffer from a mental illness!!

 

P

 

Does it matter what he was copying, no it does not, plus when I first interacted with him he has perfectly fine, also talking to my cousin who is bipoloer he told me how some people who are bipoloer can be very dangerouse if they haven't taken their meds, plus who are you to call anyone a nut job, you do not know the person, nor do you know what is wrong with him or anything else, and to call someone a nut job without the facts is just not right in my books.

[bigbowtrout]

You If you have a brain, you can suffer from a mental illness!!

 

Looks like Brad is safe and an extra pokey thing to let you know I'm joking

 

[Guest Sundancefisher]

Does it matter what he was copying, no it does not, plus when I first interacted with him he has perfectly fine, also talking to my cousin who is bipoloer he told me how some people who are bipoloer can be very dangerouse if they haven't taken their meds, plus who are you to call anyone a nut job, you do not know the person, nor do you know what is wrong with him or anything else, and to call someone a nut job without the facts is just not right in my books.

 

Nope...it does not matter.

 

Would make the story funnier if you said it was 1000 copies of his butt or a happy face though?

 

Still a very tough day. When I was 15 and running a Dairy Queen in Edmonton I had 4 adult males come in. I made them shakes. They paid then complained the shakes were too runny. They were a bit on the runny side but nothing like straight milk. I offered to refund them as I had changed the milk bag a while earlier and the machine had just not kicked in. He and another guy started to threaten me then threw their shakes at me. Scare the crap out of me. I just wish I was on the other end of the size difference you referred to earlier.

 

Cheers

 

Sun

[bhurt]

Sun,

 

I guess I might of come across a bit harsh but my brother has a learning disability and when he gets fustrated or doesn't understand something he can get very mad, this might of been what was wrong with the person or it could of been something else, as I see it we need to help these people and not ridicule them if you know what I mean. I was just shoked when I read your post cause I did not expect something like that to come from you.