creekside Posted October 5, 2009 Posted October 5, 2009 Howdy all. My Lab retriever ate the end off my rod tube and managed to extract one of the four pieces of my favourite Winston rod and chewed it to bits. Needless to say I was a bit p&^% off. I emailed Winston and explained to them what had happened and was simply asking if I could purchase a replacement section. They responded immediately and informed me that although the damage was over and above normal wear and tear or manufacturing defects that the Rod is still under warranty and would be repaired or replaced at there discretion. Now that’s what I call customer service. Or the customer service person owns a Lab and has had a few of his own rods eaten. Anyways Kudos’ to Winston Rod Company Ray Quote
Tungsten Posted October 6, 2009 Posted October 6, 2009 Funny, its not like you could send it in saying you stepped on it with all the tooth marks. Quote
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.