hopdrop Posted February 26, 2008 Share Posted February 26, 2008 Thought I would pass my experience on. Decided to be a meathead and take my reel apart to clean it camping last summer...................two hours after sundown and a few beers deep. Yup, it jack-in-the-boxed me and I lost a few pieces. Not knowing exactly what parts I lost, I went to Teton's website hoping for an exploded view. None to be had. Called them up, told the lady what happened, she said she would have to send a total rebuild kit to me. Asked for my name and address, as I started with my credit card number she cut me off. All parts AND shipping (granted it all probably fits in an envelope) were free, covered under their lifetime warranty. WOW. Quote Link to comment Share on other sites More sharing options...
Pythagoras Posted February 27, 2008 Share Posted February 27, 2008 Nice! It's good to hear a positive customer service story. Quote Link to comment Share on other sites More sharing options...
KingSalmon Posted March 2, 2008 Share Posted March 2, 2008 Sounds like awesome service. Another convincing post that is swaying me to buy a Teton. Quote Link to comment Share on other sites More sharing options...
admin Posted March 2, 2008 Share Posted March 2, 2008 Thanks for passing along the good experience. It's nice to see companies taking care of their customers by going beyond what is expected. Quote Link to comment Share on other sites More sharing options...
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