hopdrop Posted February 26, 2008 Posted February 26, 2008 Thought I would pass my experience on. Decided to be a meathead and take my reel apart to clean it camping last summer...................two hours after sundown and a few beers deep. Yup, it jack-in-the-boxed me and I lost a few pieces. Not knowing exactly what parts I lost, I went to Teton's website hoping for an exploded view. None to be had. Called them up, told the lady what happened, she said she would have to send a total rebuild kit to me. Asked for my name and address, as I started with my credit card number she cut me off. All parts AND shipping (granted it all probably fits in an envelope) were free, covered under their lifetime warranty. WOW. Quote
Pythagoras Posted February 27, 2008 Posted February 27, 2008 Nice! It's good to hear a positive customer service story. Quote
KingSalmon Posted March 2, 2008 Posted March 2, 2008 Sounds like awesome service. Another convincing post that is swaying me to buy a Teton. Quote
admin Posted March 2, 2008 Posted March 2, 2008 Thanks for passing along the good experience. It's nice to see companies taking care of their customers by going beyond what is expected. Quote
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.