GregoryV Posted May 26, 2011 Share Posted May 26, 2011 Just wondering if anyone has had to return a Regal Vise back to Boston for repair? I have had the vise for 12 years and done a far bit of custom commercial tying with it and one of the jaws chipped recently. About 5 years ago, Regal retracted their lifetime warranty because people were chipping the jaws by placing the hook wrong (allegedly or maybe they were losing too much money on a default design). Now they are charging $50 to repair their product. Not impressed but don't want to drop $300-400 on a new rotary. Anyone have this problem with Regal? Quote Link to comment Share on other sites More sharing options...
Jayhad Posted May 26, 2011 Share Posted May 26, 2011 Just wondering if anyone has had to return a Regal Vise back to Boston for repair? I have had the vise for 12 years and done a far bit of custom commercial tying with it and one of the jaws chipped recently. About 5 years ago, Regal retracted their lifetime warranty because people were chipping the jaws by placing the hook wrong (allegedly or maybe they were losing too much money on a default design). Now they are charging $50 to repair their product. Not impressed but don't want to drop $300-400 on a new rotary. Anyone have this problem with Regal? Never thought about sending my 17 year old Regal in for warranty.... maybe I should, the jaws on mine started to get really lose regardless of hammering them back into the body. So I bought a Nor-vise and have never looked back. Quote Link to comment Share on other sites More sharing options...
bhurt Posted May 26, 2011 Share Posted May 26, 2011 Just wondering if anyone has had to return a Regal Vise back to Boston for repair? I have had the vise for 12 years and done a far bit of custom commercial tying with it and one of the jaws chipped recently. About 5 years ago, Regal retracted their lifetime warranty because people were chipping the jaws by placing the hook wrong (allegedly or maybe they were losing too much money on a default design). Now they are charging $50 to repair their product. Not impressed but don't want to drop $300-400 on a new rotary. Anyone have this problem with Regal? Not to sound like a jerk, but $50 for repairs on something that has lasted for 12 years of commercial ting to me sounds pretty cheep. It was once told to me that a life time warrenty is never for life for alot of reason. I recently bought a used Dyna-King Trekker vise and am super impressed with them. I have heard from alot of people that their jaws are probably the best on the market. I would buy a nora-vise but I need to keep on moving my vise as my tyingg bench is actually my computer desk also so the "TRAVEL" vises suits my needs the best. Quote Link to comment Share on other sites More sharing options...
GregoryV Posted May 27, 2011 Author Share Posted May 27, 2011 Not to sound like a jerk, but $50 for repairs on something that has lasted for 12 years of commercial ting to me sounds pretty cheep. It was once told to me that a life time warrenty is never for life for alot of reason. I recently bought a used Dyna-King Trekker vise and am super impressed with them. I have heard from alot of people that their jaws are probably the best on the market. I would buy a nora-vise but I need to keep on moving my vise as my tyingg bench is actually my computer desk also so the "TRAVEL" vises suits my needs the best. You're probably right - not a lot of money. I guess I am grumpy as I have had companies honor lifetime warranties in the past without question. Had a 15 year reel completely replaced and a 12 year ski coat replaced with 250 USD. I have been looking at the latest NorVise as I am cranking out a lot of tubes. Thanks Quote Link to comment Share on other sites More sharing options...
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