marchbrownn Posted October 22, 2009 Share Posted October 22, 2009 I am new in the area of placing online orders and so I may be doing something wrong. It will be my second. I have contacted Thorne’s Manufacturing and Sales about an order for fly tying materials and tools. I will be paying by check. So, I forwarded a 3-part order – present and future. Part 1 order – all items available but to be confirmed. If all is in stock, I simply send a check in the full amount and that is it. Part 2 order – all items appear to be in stock. Items in this area would be ordered whenever some items in part 3 area become available because presently they are out of stock. Part 3 area – none of the items in this area are available – out of stock, coming soon, sold out or whatever. My first contact was made on September 25. When I heard nothing after 3 weeks, I contacted them on October 16 – 3 weeks. Tomorrow will be 4 weeks. So I am posting this thread because I may be doing something wrong and I would like to get some info. And you guys have more knowledge about Thorne’s Man. than I do. So what am I doing wrong? I think my money is the same as yours. It is difficult to make a financial transaction if the other side does not communicate with you for 4 weeks. Perhaps you guys are slower than we are out here in Toronto but I do not think so. Thank you for any help or advice. marchbrownn Quote Link to comment Share on other sites More sharing options...
Flytyer Posted October 22, 2009 Share Posted October 22, 2009 In what form was your communication? I don't have the best luck with email/online corespondance with most companies; by phone is the best I found Quote Link to comment Share on other sites More sharing options...
marchbrownn Posted October 22, 2009 Author Share Posted October 22, 2009 The first time was my own Yahoo e-mail to Thorne e-mail address - rthorne@thornesmanufacturing.com. The second time was to use the “Email Us” – Thorne’s e-mail form. Both of the above methods are found at http://www.thornesmanufacturing.com/index.php?Page=Contact If there is a third time, it is also possible to click on the rthorne@thornesmanufacturing.com address and get an e-mail form. Thank you Flytyer. I agree with you that it is difficult to set up an e-mail correspondence. However, placing a phone order would not be much easier. Thank you. marchbrownn Quote Link to comment Share on other sites More sharing options...
Flytyer Posted October 22, 2009 Share Posted October 22, 2009 The first time was my own Yahoo e-mail to Thorne e-mail address - rthorne@thornesmanufacturing.com. The second time was to use the “Email Us” – Thorne’s e-mail form. Both of the above methods are found at http://www.thornesmanufacturing.com/index.php?Page=Contact If there is a third time, it is also possible to click on the rthorne@thornesmanufacturing.com address and get an e-mail form. Thank you Flytyer. I agree with you that it is difficult to set up an e-mail correspondence. However, placing a phone order would not be much easier. Thank you. marchbrownn I meant maybe followup your email/online order by phone. Perhaps a maybe a system problem somewhere. I would assume that you have copies of original corespondence and use that to see if they can trace it somehow. Another option is to fax them. I wish I could further assist you but that's all I can think of at the moment. If I lived closer I could stop by and see him personally on your behalf Quote Link to comment Share on other sites More sharing options...
marchbrownn Posted October 22, 2009 Author Share Posted October 22, 2009 Flytyer, thank you for your help. I wonder if they closed the store. Their prices are very good. I will phone them and find out what is happening. Maybe someone else here has an answer. marchbrownn Quote Link to comment Share on other sites More sharing options...
Flytyer Posted October 22, 2009 Share Posted October 22, 2009 I know that they moved to Fort Saskatchewan about a year or so ago and they had representation at the fly expo in Calgary this past Jan. We have a couple fellas here from Fort Sask. area here perhaps they can chime in here Quote Link to comment Share on other sites More sharing options...
jordo Posted October 23, 2009 Share Posted October 23, 2009 Not from Fort Sask but I do order from them fairly regularly, last one was last week (it arrived on Monday) so they are still open. I always order online and pay via paypal and aside from a few stock issues have never had a problem. They notify me of any stock issues via my Paypal receipt so I can't help you on the email question. As suggested giving them a call may be the best option. Hope it all works out. Cheers. Quote Link to comment Share on other sites More sharing options...
Flytyer Posted October 23, 2009 Share Posted October 23, 2009 Not from Fort Sask but I do order from them fairly regularly, last one was last week (it arrived on Monday) so they are still open. I always order online and pay via paypal and aside from a few stock issues have never had a problem. They notify me of any stock issues via my Paypal receipt so I can't help you on the email question. As suggested giving them a call may be the best option. Hope it all works out. Cheers. Thanks jordo that confirms they are still open Quote Link to comment Share on other sites More sharing options...
johnk Posted October 26, 2009 Share Posted October 26, 2009 Marchbrownn, I've had the same problem as you and being a commercial tyer I can't afford to wait for them to reply so I gave up on them. I do agree, though, their prices are excellent but I looked around, wheeled and dealed, and got a better price elsewhere. Quote Link to comment Share on other sites More sharing options...
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