Leaderboard

My old Hardy Ultralite DD 5000 reel died earlier this year. The spool was bent and rubbing on the frame (probably my fault) and the disc drag system stopped working properly (not my fault). This reel was well used and probably had >500 fishing days on it. I returned this reel for warranty repair in the middle of May and they just shipped me a complete replacement reel. Cost to me was US$35. It is sure nice to have a company stand behind their product and provide excellent customer service.